Buyer Protection

[DRAFT – needs solicitor review] Buyer Protection is a service we provide to buyers on every purchase made through Jigzoo. It is not insurance.

The fee

£0.70 + 5% of the item price, shown on every listing before you buy. For example, a £10.00 puzzle has a Buyer Protection fee of £1.20.

Postage (illustrative prices)

• Small parcel: £2.99 – Up to 2 kg – most 500–1000 piece boxes
• Medium parcel: £3.99 – Up to 10 kg – big boxes, bundles, sorters
• Large parcel: £5.49 – Up to 20 kg – boards, tables, large bundles

What's covered

• The item never arrives.
• The item is significantly not as described – for example, pieces missing that the listing didn't mention, or a different puzzle.
• The item arrives damaged.

How it works

1. You pay through the app. Your payment is taken by Stripe and the seller's share is held in the seller's Stripe account.
2. The seller posts the item with tracking.
3. When it arrives, you have 2 days to check it and tap "Everything's OK" or "Report a problem".
4. If you report a problem, the payout is frozen while we review. If we decide in your favour, you get a full refund including the fee and postage. [Return-postage rules to be decided.]
5. If you do nothing, the order completes and the seller is paid.

What isn't covered

Payments made outside the app; change of mind on private sales; issues reported after the order is completed. [To be finalised.]

Last updated: [DATE] · Version 0.1 (draft)